Frequently Asked Questions
How did this mask come to be?
Please visit Our Story to hear about how this mask came to be.
Will the mask look and fit on me like how they are on the model in the product photo?
Everyone is unique, which is why we shared the mask dimensions so you measure it out for yourself and assess the fit before you order. Additionally, due to high demand, there may be variations in fabric and the mask. Our priority is to get masks to everyone who needs them as soon as possible. The variation would only be in aesthetics and not quality.
When will I receive my order?
Orders will be shipped within 2 business days and they typically arrive within 2-7 business days, however, shipments with couriers may be delayed due to COVID-19. You will receive a tracking number so you’ll know where it is as soon as it’s out for delivery. Please allow extra time for tracking information to update.
How do I track my package?
To track your order, use the following:
Why have I been charged for my order when it hasn't shipped yet?
Our masks are made to order, which means customers pay at the point of sale rather than when the items ship. This differs from typical online apparel stores that have mass produced garments in advance of purchase. We use a made to order system so we are better able to navigate the unpredictable nature of COVID-19 impacts on supply chains, policies, and demand.
Do you ship internationally?
Yes, we do.
Who is the mask for?
While anyone can use the mask, this is intended for non-health workers.
Is it reusable?
Yes, you can reuse the mask after washing it.
What type of filters can we use?
When it comes to the filter, the tighter the weave of the material the better. You’re also balancing breathability and comfort, which is why dried baby wipes was recommended. It’s a tight weave but not too tight that it’s hard to breathe through, as discomfort could lead to less use or more face-touching. You could use other dried wipes, we’ve also heard of others using coffee filters!
What is the difference between the Precision Mask and the Sea to Sea Mask?
While both masks accommodate a filter, the differences are in material, fit and wear:
- Material - The Sea to Sea is stretchy bamboo and Lycra fabric. The Precision is 100% cotton
- Fit - The Sea to Sea fits across the face and you pull it to fit under your eyes and over your chin. It kind of looks like those green disposable mask, except ours is fabric and reusable. The Precision mask can not be stretched into place. It has a good but over your nose and over your chin. There is no pulling into place as the fabric is not stretchy.
- Wear - With the Sea to Sea, you loop the elastics around your ears to keep the mask in place. With the Precision, you pull the elastics over the back of your head.
Can I share masks?
No, you should not share masks.
How do I wash the mask?
We recommend washing your masks by hand with soap and warm water, or using a laundry bag in the washing machine to avoid tangling up the elastic. Make sure you remove the filter before washing it with regular detergent.
How often should the mask be washed?
We recommend that the mask be washed after every use.
Why did you choose this fabric?
We reviewed research on what would be the best material for these masks. We also tested different materials in our factory and the best fabric according to our research is t-shirt fabric. With the goal of comfort, breathability, and access to materials, we chose this fabric.
Can I return the mask?
No. For the safety of everyone, any mask(s) purchased will be final sale and cannot be returned.
Will there be mask variations?
Due to occasional fabric challenges, there may be variations in the masks that you order and receive. The variation will be entirely aesthetic, there is no reduction in quality of material or the mask. In fact, the quality will always be the same or better.
Can I buy the mask(s) in-store anywhere?
At this time, the masks are only available online here
Can I buy more than the 24-pack?
For bulk orders of 1,000 or more, please contact firstname.lastname@example.org.